Ordering and payments
Please contact us ASAP. Email us with your order number, information regarding the problem and provide pictures if there is any damage.
We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Shop Pay, PayPal, Apple Pay, and Google pay.
For credit cards, please note the billing address entered on your order must match the billing address on file with your bank, otherwise our system might think it's fraud.
Our size guide is a general guideline for actual measurement, but there are still some errors in the measurement. Please keep in mind that some pieces might fit differently depending on the styles, such as oversized sweatshirts and t-shirts which run bigger than the general guidelines. So please choose the most suitable size according to your situation. If you have any questions about specific measurements please contact us.
They are not. Unfortunately, we do not have a say on customs and duties fees. All Customs and Duties Fees are the responsibility of the customer to be paid upon receipt of package. The amount varies from country to country and depending on item(s) ordered.
Different regions are charged different shipping fees. Please see shipping policy for details.
We offer free shipping for over $69 each order.
As soon as your order has been shipped, you will receive an email including tracking information.
We ship globally to all destinations that our carriers provide service to. Please visit our Shipping Policy page for more information.
You will receive your package within 14 days after you place the order. The efficiency of logistics are differed from different countries. Details please refer to our Shipping Policy.
Feedback & Disputes
Yes, Sampeel is support to change and refund only if the products you received are not exceed 14 days and which are not affect the secondary sales.
Please don’t hesitate to contact us in your earliest convenience via email if you have any query, we will try our best to satisfy you.